State RegulationsFL specificDifficulty 2/5
During a Department of Financial Services investigation, a Florida agent admits that in a face-to-face Medicare supplement sale she delivered the Buyer's Guide only when the policy was delivered — well after the application was taken. Was this compliant?
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Answer & full 3-part explanation (select an option above, or peek)
Why C is correct
Under Fla. Stat. 627.674(4)(f)3, in a Medicare supplement sale that is not direct-response business, the Buyer's Guide must be delivered to the applicant at the time of application. Delivering the guide only when the policy was delivered is too late, because the consumer must have the comparison information in hand while deciding whether to apply at all. Direct-response sales follow a different delivery rule, which is the only exception.
Why the other options are wrong
- A) The guide must be there at application, not at any time before the first renewal.
- B) The Buyer's Guide is a required disclosure document, not optional marketing material.
- D) The application-time delivery rule applies to ordinary (non-direct-response) sales; direct-response is the exception, not the rule.
Memory hook
Guide at the application table, not later with the policy.