State RegulationsAZ specificDifficulty 2/5
An Arizona producer sends a mass marketing email with the subject line 'Your policy refund is ready,' although no refund exists, and the message contains no way to unsubscribe. Under the CAN-SPAM Act (15 USC 7701), this email is:
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Answer & full 3-part explanation (select an option above, or peek)
Why B is correct
The CAN-SPAM Act (15 USC 7701) prohibits deceptive subject lines and false or misleading header information, and it requires every commercial email to provide a functioning opt-out mechanism. An email that fakes a refund and blocks unsubscribing violates both requirements, and egregious conduct can draw criminal penalties under 18 USC 1037.
Why the other options are wrong
- A) The sender's belief in the product is irrelevant; the deception in the transmission itself is the violation.
- C) Commercial email is regulated at the federal level by the CAN-SPAM Act.
- D) The violation lies in sending the deceptive message without an opt-out, not in whether it is opened.
Memory hook
Fake subject, no unsubscribe — CAN-SPAM catches both.