Medical Expense✓ Verified · outline & fact-checked · Sep 2026Difficulty 2/5
CMS's 'Secret Shopper' program is designed to:
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Answer & full 3-part explanation (select an option above, or peek)
Why A is correct
CMS uses a Secret Shopper program in which personnel pose as beneficiaries to observe and document how agents and brokers market Medicare Advantage and Part D plans — including whether they follow scope-of-appointment, disclosure, and prohibited-practice rules. The program verifies compliance and deters misleading sales tactics. It is a compliance-monitoring tool, not a recruitment or quality-of-care mechanism, and it is listed in the CMS compliance objectives.
Why the other options are wrong
- B) The Secret Shopper program monitors agent marketing, not retail drug pricing.
- C) The program does not evaluate hospital amenities or lodging.
- D) Its purpose is compliance monitoring, not enrolling new beneficiaries into plans.
Memory hook
Secret Shopper = CMS's undercover audit of how agents sell Medicare plans — play by the rules or get caught.